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Inside Hug & Heal

Why We're Transparent About Pricing

Good care shouldn't start with anxiety about cost. Every service price is on the website, before you book.

April 8, 20264 min read

What we saw

Pet families hesitate to bring their pet to the clinic — not because they don't care, but because they don't know what they'll pay. That uncertainty is what stands between a pet and the care they should be getting.

We believe pricing is part of a good decision, not something to hide.

Our principles

1. Every service price is on the website

Before you book, you already know the starting cost. The final price depends on your pet's size and any add-on diagnostics we recommend.

2. Estimates before any range-priced procedure

Before we start something with a price range (like dental cleaning), we assess your pet and quote what we expect. You decide, then we begin.

3. No hidden fees

Exam fee, medications, supplies — everything is on a single readable receipt. No costs dressed up in other names.

What we can still do better

This is a starting point, not a finish line. We want to give you a way to estimate costs in advance through the website, and to make monthly care predictable through membership.

If there's a service whose price you'd like to see laid out clearly, message us on LINE — we're listening.

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